This department has 4 rooms, in each room there is a patient bed and a folding bed for companions. Other facilities include a television, wardrobe, telephone, tea maker, and refrigerator. This department uses high safety and security equipment. Along with the package of personal items such as toothbrushes, toothpaste, soap, shampoo, slippers, patient clothes, towels, glasses, etc., along with other welfare services, international patients are provided.
Welfare facilities for patients and their companions for the well-being of international patients, facilities such as the following have been provided inside the hospital:
- Face-to-face and online counseling
- English, Arabic, and Turkish translator
- Employees fluent in English
- Internet
- Taxi service
- Ambulance assistance
- Private rooms
- The possibility of ordering all kinds of food
- Prayer room
- Coffee shop
- Laundry
Ø If the clients and their companions wish, arrangements will be made to stay in hotels near Arman Hospital, including the following hotels:
- Simorgh Hotel
- Home Hotel
- Taj Mahal Hotel
- Parsian Azadi Hotel
- Spinas Palace Hotel
Ø If the patient does not have a translator, the translators in the hospital are always available to serve international patients.
Ø The international patient reception unit is located next to the main reception of the hospital on the ground floor.
Ø Documents that international patients should have with them:
- Patient’s passport for admission and identification
- Bring clinical documents including radiology reports, ultrasound, CT scan, MRI, and previous tests, to present to the doctor for a more accurate and faster examination.).
Ø It is recommended that international patients make the necessary arrangements with the international unit of the hospital before coming to the hospital so that the patient’s treatment can begin without delay.
Ø If foreign patients come to the hospital without prior notification and coordination, the international patient department will make the necessary arrangements as soon as possible for a doctor’s visit, consultation, and Para clinical services for the patient.
Ø After the patient is hospitalized, to facilitate communication between them and their companions, special cards are considered for them so that they have the possibility of easier movement in the hospital and employees, nurses, and translators can help them.
Ø The daily visits of the IPD doctor to all international patients in the hospital and the experienced and highly specialized team of doctors in this field are one of the cornerstones of patients’ trust in Arman Hospital.
Ø When international patients are discharged, the summary of the case will be typed in English and provided to them.
Ø All training during discharge and necessary information about how to follow up on their condition will be provided to them in English. Also, the information related to the ways of
communication (email, phone call, or in-person visit) of the patient with the treating doctor and the hospital will be provided to him at the time of discharge.
Ø Providing the bill in English along with the Medical Report at the time of discharge has given patients confidence to continue treatment in the hospital.
Ø Conducting daily surveys of international patients using different techniques (international questionnaire-face-to-face interview or email to the hospital) and taking corrective measures in less than 12 hours has been effective in explaining and clarifying the rights of patients.
Ø To reduce the accommodation and travel concerns of patients and their companions, making it possible to receive or extend visas; Reservation of travel lines in all forms of air and land, and taking advantage of tourist tours inside Tehran has been able to remove the burden of great concern from their shoulders.
To return to the airport, the hospital makes necessary arrangements with reliable taxis.
Ø If necessary, the treatment staff is used to accompany and maintain the patient’s safety during the visit.